For new customers' first order, we provide 3-5 free samples of core components (such as explosion-proof oil guns and flow meters), and support 72-hour fast delivery. Customized samples can enjoy a 50% mold fee subsidy, and the proofing cycle is shortened to 60% of the industry average.
Personalized sample development
Accept small batch trial orders (minimum order of 10 pieces), support exclusive services such as LOGO customization and material selection. Provide sample test reports (including explosion-proof certification, weather resistance test and other data) to ensure consistency with mass production standards.
Sample iteration mechanism
Establish a "sample optimization green channel" and issue improvement plans within 48 hours based on customer feedback. Provide 3 rounds of free testing support for complex system samples (such as oil and gas recovery devices).
Exclusive service advantages
One-to-one business manager system
For customers with annual purchases exceeding US$500,000, we will provide "trilingual (Chinese, English and Spanish) business managers" and provide 7×12-hour docking services. Establish a customer archive to track purchase records, equipment usage cycles and other data in real time.
Full-cycle order follow-up service
From inquiry to delivery, we implement the "five-step order follow-up method": demand analysis → solution confirmation → production monitoring → logistics tracking → installation guidance. SMS/email reminders are pushed at key nodes, and emergency response plans are initiated in abnormal situations.
Multilingual technical support
The technical team covers 8 working languages including English, Spanish, Arabic, etc., and provides multilingual versions of technical manuals. For complex projects, we adopt the "engineer + translator" two-person service team model.
After-sales tracking advantages
Active monitoring service
Through the Internet of Things platform, we implement 24-hour remote monitoring of the sold equipment, and automatically warn of abnormal data. Establish "equipment health files" and generate maintenance recommendation reports regularly.
Quick response mechanism
After-sales requests are subject to three-level control of "1-hour response → 24-hour solution → 72-hour solution". The six major regional centers around the world always have key spare parts, and emergency calls are initiated for direct air shipment.
Satisfaction closed-loop management
Implement the "three-time return visit system": 3 days after installation → 1 month of operation → quarterly satisfaction survey. Establish a "Customer Experience Officer" program, and excellent suggestions can get a purchase discount in the next year.
Solution Advantages
Technical Expert Consultation
For complex problems, a three-level consultation mechanism of "professor-level expert-doctor-engineer" is launched to ensure the authority of the solution. Provide multiple sets of alternative solutions, with a cost-benefit comparison analysis table.
Guarantee of Solution Implementation
Sign the "Solution Time Commitment Letter" to clarify the deliverables and time nodes of each stage. The "Daily Penalty" compensation mechanism is launched for project overdue (maximum compensation contract amount 3%).
Continuous Improvement Service
Establish a "Customer-R&D" direct channel, and excellent improvement suggestions are included in the annual R&D plan. Provide free annual equipment upgrade evaluation services to strategic customers.
Providing High Quality Products With Unrivalled Service
Customized design service
Demand response mechanism
Relying on a 30+-person technical R&D team led by professor-level senior engineers and doctors, we provide project design for the different needs of customers in more than 80 countries around the world, and support personalized customization from single components to complete fuel dispenser systems.
Frontier technology integration
Integrate the latest industry information at home and abroad, and combine the company's more than 20 national patent reserves to ensure that the design scheme meets international UL, ATEX and other explosion-proof certification standards.
Fast delivery system
Through the industry-university-research cooperation model (strategic cooperation with Zhejiang University, Sinopec Research Institute, etc.), we achieve an agile development process with 72-hour rapid response and 15-day sample delivery.
Global after-sales service network
7×24 hours remote support
Provide real-time equipment diagnosis through the Internet of Things monitoring platform, support online troubleshooting in multiple languages (English, Spanish, Arabic, etc.), and the response time is ≤2 hours.
Localized installation team
Establish 6 major service centers in the Americas, the Middle East and other regions, equipped with explosion-proof certified installation engineers, and provide full-process services from civil engineering planning to online debugging.
Spare parts response mechanism
The Wenzhou headquarters storage system has 5,000+ kinds of accessories, and 48-hour urgent delivery is achieved through international logistics such as DHL.
Collaborative innovation between industry, academia and research
Joint laboratory construction Co-build the "Smart Fueling Equipment R&D Center" with China University of Petroleum and other institutions to promote the industrialization of new energy technologies such as hydrogen refueling. Participation in international standards Lead the revision of 2 national standards for gas station accessories, participate in the formulation of ATEX explosion-proof equipment certification specifications, and enhance the industry's voice. Patent transformation platform Open 10+ utility model patent authorizations, support partners' secondary development, and form a technology ecosystem.
Full-process production quality contro
Intelligent manufacturing guarantee
Equipped with more than 150 advanced testing equipment such as three-coordinate measuring instruments and high and low temperature laboratories, implement ISO9001:2008 system, and the processing accuracy of key components reaches μ level.
Quality traceability system
Implement "one object, one code" digital tracking, 100% coverage of finished product sampling, and SPC process control for key parameters (such as flow meter error rate).
Environmentally friendly process innovation
Green technologies such as dust-free spray paint room and spectral analysis are used to ensure that the oil and gas recovery system meets the European and American VOCs emission standards.
Technical training and value empowermen
Three-dimensional training system
Includes: ① Equipment installation training
② Intelligent operation and maintenance certification ③ Oil and gas recovery system optimization course, supporting online VR simulation + offline practical assessment.
Technology sharing plan
Regularly hold global customer technology summits, publish industry white papers (such as "Digital Upgrade Guide for Gas Stations"), and share the latest scientific research results.
Upgraded value-added services
Provide in-depth solutions such as equipment transformation (such as upgrading traditional gas station to smart type), energy saving optimization (reducing energy consumption by 15-20%).
Sustainable development commitment
Carbon footprint management Use photovoltaic + energy storage system to achieve 30% green electricity coverage in the production park, and carbon label service for the entire life cycle of the product. Public service plan Implement the "Gas Station Aid Plan" in Africa and other regions, and provide equipment donation + technical training dual support. Customer Growth Fund Establish a special fund of 5 million yuan to support high-quality dealers to establish a digital service system.
